Troubleshooting

This article illustrates fixes to some of the most common technical issues with Banished. If the fixes below do not work, you can reach support through the forums.

The game does not start up

The main issue with startup seems to be that some video cards aren’t starting up or working properly in DirectX 11 mode. There are some work arounds for this.

To force the game into DirectX 9 mode, you can rename or delete VideoDX11-x32.dll and VideoDX11-x64.dll. These are in the directory that the game was installed to. For Steam, these are VideoDX11-steam-x32.dll and VideoDX11-steam-64.dll.These are most likely in Program Files (x86)\Steam\steamapps\common\Banished.

After renaming or deleting them, the game will startup in DirectX 9 mode, which seems to be more compatible with most video cards.

You can also edit the registry to fix this issue.

1. Run regedit.exe. You can start this by pressing ⊞ Win + R to open run and typing in regedit.
2. Navigate to HKEY_CURRENT_USER\Software\Shining Rock Software LLC\Banished\
3. You may have to create these folders if they aren’t there.
4. In the right hand window, find VideoInterface, or add it by right clicking and selecting New->String Value.
5. Set the value of the VideoInterface key to 0.
6. Try to restart the game.

High video memory usage

You can change the resolution of the game and some video options to reduce the video memory needed for the game. These are the keys and the valid values. All keys are of String type, and can be set just like the instructions above.

• VideoFullscreen – can be set to ‘true’ or ‘false’
• VideoWidth – sets the width of the output. The lowest valid value is 800.
• VideoHeight – sets the height of the output. The lowest valid value is 600.
• VideoInterface – sets the renderer. 0 = DirectX 9, 1 = DirectX 11.
• VideoMultisample – sets the multisample AA mode. 0 mean no AA. Higher numbers have internal meaning. Only set to 0 and use in game options to set other AA modes.
• VideoShadowScalar – 0 = highest. 2 = lowest. 2 uses the least video memory.

No audio

Players with the standalone non-steam installer may not have sound after starting the game. A module was missed that needed to be included in the installer.

The simple fix is to download and install the DirectX End User runtime. You can download it here.